FAQ

FAQS

ORDERING FROM US

HOW DO I PLACE AN ORDER?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

HOW LONG DO I HAVE TO WAIT UNTIL MY ORDER IS SENT OUT?

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-2 days of payment. We will notify you by email when your items have been shipped.

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, you are allowed to do so only before your item has been shipped. Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.

I RECEIVED A DISCOUNT ORDER FROM YOU, WHERE DO I ENTER IT?

Please enter your discount coupon in the checkout page, underneath the product description.

WHAT IF RECEIVE A DAMAGED OR FAULTY ORDER?

If you have received a damaged order, please send us image or video proof and we will send you a replacement straight away (free of charge of course).

I PLACED AN ORDER, BUT NEVER RECEIVED A COMFORMATION EMAIL FROM YOU?

Please check your SPAM folder to see if your confirmation email was sent there.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards.

DELIVERY

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We offer shipping to the UK only for free.

HOW LONG DO I HAVE TO WAIT UNTIL MY ORDER IS SENT OUT?

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-2 days of payment. We will notify you by email when your items have been shipped.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

In most cases 2-5 days. Delays may occur due to Holidays and/or any unforeseen events such as floods or bad weather.

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?

All items are subject to a handling period before they are dispatched. When your items have been dispatched, we will send a notification email to your registered email address.

CAN YOU SHIP TO MY COUNTRY

We ship to the UK only.

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 1-2 working days to process. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order and then we MIGHT be able to take care of it. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

RETURNS

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away (returns@coffeeallstar.co.uk) and we'll help guide you through the process. (Please be aware once you have opened the coffee packaging it cannot be returned)